Outline the steps that Bettman must take in order to implementCRM at Minitrex. In your plan be sure to include people, processes,and technology.
reference: Smith, H. A., and J. D. McKeen. “CRM at Minitrex.”#9-L05-1-002, Queen’s School of Business, January 2005. Reproducedby permission of Queen’s University, School of Business, Kingston,Ontario.
please know plagarism and please explain the answers in detaildon’t write it in bullet points. word limit – 350 to 400
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