From Key Performance Indicators to Process Improvement

Write a 400–500-word essay that explains how a multi-cycle action research project carried out in an organizational system is related to, yet distinctly different from, an improvement-oriented capstone study. The paper should include:A description of how the systems model enables organizational theorists to compare very different organizations.A brief description each of the Baldrige and AQIP programs as system improvement agencies.An explanation of the differences between improving KPIs and system processes.A description of the difference between a study of organizational KPIs and organizational processes.

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