VILLANOVA UNIVERSITY –LEAN SIX SIGMA MASTER BLACK BELT- Wk 2 /Test 1

Question 1:The person most likely to be the resource supporter who negotiates issues and works to   ensure handoffs is A The Master Black Belt B The Champion or Sponsor C The Black Belt D The Process Owner Question 2:During the Improve phase of DMAIC, the Master Black Belt is likely to be doing which of  the following with Black Belts? A Reviewing lessons learned B Exploring statistical methodologies C Exploring ROI alternatives D Reviewing data gathering plans Question 3:When doing a force field analysis, both problems and opportunities can also be identified   as a driving force for change. A True B False Question 4:The ideal communications strategy for stakeholders will ____________________. A Get the right information to the right people at the right time B Be proportionate to the level of stakeholder interest C Be proportionate to the level of stakeholder involvement D Be proportionate to the level of stakeholder influence E Eliminate requests for changes later in the project Question 5:Which of the following are financial metrics that can impact the implementation  of your Lean Six Sigma Program? A Lean Six Sigma programmatic return on investment B Individual project return on investment C Organizational financial metrics D Company bottom line E All of the above F None of the above Question 6:You have been asked to manage a project to upgrade the software that call center   employees use to answer customer questions. Which one of the following would be the external  stakeholder in this project? A Customers B Call center staff C Human resources department D Legal department Question 7:In order to minimize resistance later in a Lean Six Sigma project and create ‘buy-in,’  the Master Black Belt should encourage Black Belts to use what tool earlier in the project? A Criteria Based Decision Matrix B Gantt Chart C Stakeholder Analysis D Charter Question 8:What are the three primary characteristics of a stakeholder? A Informed, involved, influential B Involved, important, influential C Interested, involved, influential D Active, important, motivated Question 9:A key leadership practice for Master Black Belts to embrace is to A Help others deal with the current state B Help others break from the past C Communicate compelling reasons D Both B and C Question 10:Which approach shows a balance between a concern for people and a concern for  production? A Autocratic B Democratic C Behavioral D Lassez-faire Question 11:What is the best strategy for high influence/low interest stakeholders? A Manage them closely B Keep them well-informed C Monitor them periodically D Keep them satisfied Question 12:The primary goal of analyzing project stakeholders is to A Determine the best communications strategy B Understand their relative importance to the project C Determine where their interests agree or conflict D Map the political terrain and how to navigate it Question 13:One of the tools that the Master Black Belt should ensure is used to help move a team toward  goal completion and best help minimize conflict is A Role and Responsibility Matrix B Network Schedules C Gantt Charts D Risk Management Plans Question 14:What type of change is seen as a large improvement? A Transformational B Incremental C Logical D Itemized Question 15:Key objectives of the processes to develop the project team include A Ensuring that the project team has smooth entry and exit throughout the project’s life cycle to minimize the overall risk level on the project B Increasing participation in the activities outlined in the communications plan and scheduling activities to offload the team leads and PM C Improving skills of team members and amending levels of trust and cohesiveness to achieve better productivity through greater teamwork D Reducing the possibility of stakeholder complaints by assigning each key stakeholder a main team member point of contact to manage communications   Question 16:One of the biggest resistance factors blocking implementation of competitive intelligence  and benchmarks is A Lack of knowledge by Master Black Belts B Factors associated with a learning organization C The Not-Invented-Here (NIH) syndrome D Forces of change Question 17:Which type of leader relies on legitimate, reward, and coercive power? A Autocratic B Democratic C Behavioral D Lassez-faire Question 18:When coaching and educating Black Belts concerning the Cost of Poor Quality, the  Master Black Belt needs to direct attention to which of the following items? A Assets, Liabilities, and COGS B Profits, Expenses, and Revenues C Number of Incidents, Actual Labor Cost, Material Cost, and Multiplication D Number of Defects, Variation, and Control Limits Question 19:Key process steps in successfully selecting projects include A Identifying your current state B Developing criteria for consideration C Developing a list of projects based on pain, goals D All of the above Question 20:Which one of the following is the most important reason for analyzing stakeholders? A To determine the best communications strategy for them B To understand their needs and expectations C To manage their expectations D To determine which metrics are most appropriate

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